We send the developers a few questions to answer. They are basic questions designed to give you a feel of the updates and any new features that they may have added in the last year, or may plan to add. All of the developers update their software with the latest handbooks supplied by Awana though it may take them to to update as they often have to physically see the material after it is released and available from Awana. Though basic questions are asked, each year there seems to be one focus addressed.
To see a general overview of what each product offers along with a comparison chart, click the RecordKeeping Tab above. Below are the questions sent to the various developers and their responses, listed in order of when they were received. In addition, I am hoping to expand help and support materials.
Throughout this last club year we delivered a variety of enhancements requested by our customers. We will of course keep up with any new curriculum introduced in the coming year, and we will continue to provide support and enhancements to meet the expressed needs of our valued customers.
We are continuing to expand our mobile device offerings — making it even easier to run club night with only your phone. TTT is priced to be affordable for small clubs as they often have small budgets. Shine is an inexpensive product, and is an especially good solution for clubs that just want to track awards, attendance and points.
Smaller clubs can take advantage of this and have leaders use their phones instead of having to purchase laptops and tablets for their club. Even in a small club, diligent recordkeeping can require a significant amount of time. Our Approved Workman Database enables much greater efficiency and accuracy, and the data can be easily shared by multiple leaders for a wide variety of purposes such as: contact management, outreach, handbook progress with automatic award triggering, and end-of-year award projections.
We do NOT limit you to email-only support. Clubs who stay current will have access to telephone , email , and Remote Support Portal assistance which enables us to share your computer screen to resolve issues or answer questions. With your permission, we can also control your PC remotely. If your "day job" prevents you from contacting us during our scheduled hours, send us an email and we'll be happy to schedule an evening or weekend appointment.
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